PRIVACY POLICY

Effective Date: March 24, 2026

1. Introduction
SparkVelo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our online store at https://sparkvelo.sumupstore.com/ or make a purchase.

SparkVelo
Email: support@sparkvelo.uk
Phone: +44 7782 210900
Business Address: 9 Warehouse \ Par Moor Road \ Par \ PL24 2SQ \ United Kingdom

3. Information We Collect

• Information you provide directly:Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (securely processed by third-party providers)
• Order details
• Customer support communications
• Information collected automatically:IP address
• Browser type and device information
• Pages visited and time spent on site
• Referring URLs
• Cookies and tracking technologies

4. How We Use Your Information
We use your information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and user experience
• Send marketing communications (only with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

5. Sharing Your Information
We do not sell your personal data. We may share your information with:

• Payment processors (e.g., SumUp) to securely complete transactions
• Shipping carriers (e.g., UPS, FedEx, USPS) to deliver your orders
• Service providers assisting with analytics, marketing, or operations
• Legal authorities when required by law

6. Cookies
We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Enhance your shopping experience

You can disable cookies through your browser settings, but some features of the site may not function properly.

7. Data Retention
We retain your personal data only as long as necessary for business and legal purposes, typically up to 7 years for transaction records.

8. Your Rights
Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Opt out of marketing communications
• Request data portability

To exercise your rights, contact us at support@sparkvelo.uk.

9. Security
We implement industry-standard security measures, including SSL encryption, to protect your data. However, no online system is completely secure.

10. Third-Party Services
Our store is hosted via SumUp. Payments and some data processing are handled by third-party providers, which have their own privacy policies.

11. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal data from minors.

12. Shipping Information
We ship to available regions as indicated at checkout. Your shipping information is shared only with logistics partners for delivery purposes.

13. Governing Law
This Privacy Policy is governed by applicable laws of the jurisdiction in which SparkVelo operates.

14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us
If you have any questions, please contact us:
SparkVelo
Email: support@sparkvelo.uk